These Terms of Sale apply to all orders placed on maisonorvian.com by consumers resident in the United Arab Emirates. Please read them before ordering.
1. About us
maisonorvian.com is operated by Nocta Management FZ-LLC, trading as Maison Orvian, CWEP8134, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Company registration RAKEZ no. 0000004094156, e-commerce licence no. 45037882. Email: contact@maisonorvian.com. Phone: +33 7 56 93 12 80 (Monday to Friday).
2. Scope
These terms govern the sale of watch winders, watch boxes and watch travel cases (the "Products") to consumers. By placing an order, you confirm that you have read and accepted these terms. Your statutory rights as a consumer are not affected.
3. Products
The main characteristics of each Product (dimensions, materials, power supply, capacity) are set out on its product page. Photos are as accurate as possible but small variations in colour or finish may occur. Products are offered while stocks last.
4. Ordering and contract
4.1 Placing an order. You select your Products, check your basket, enter your delivery details, choose your payment method and confirm your order by clicking the payment button. You can correct any input errors before confirming.
4.2 Contract. We will email you an order confirmation. The contract between us is formed when we send you this confirmation. We may refuse an order in case of an obvious pricing error, suspected fraud or unavailability; if so, we will tell you and refund any payment in full.
4.3 Changes. You can change your order free of charge until it has been dispatched, by emailing us with your order number.
4.4 Cancellation before dispatch. You can cancel your order at any time before dispatch by emailing us; we will refund you in full.
5. Prices
Prices are shown and charged in euros (EUR). Your bank may apply its own exchange rate and card fees. Delivery is free. Import VAT and, where applicable, customs duties are not included in the price and are collected by the courier on delivery (see section 7). Promotional offers are valid for the period shown and cannot be combined unless stated.
6. Payment
Payment is taken when you place your order, by debit or credit card (Visa, Mastercard, American Express), Apple Pay or Google Pay. Payments are processed securely by our payment provider in line with PCI-DSS.
7. Delivery
We deliver to addresses in all seven emirates of the United Arab Emirates. Orders are prepared within 24 to 48 working hours and the estimated total delivery time is 8 to 15 working days. Delivery is free and every parcel is tracked. If we cannot deliver within 30 days of your order, unless agreed otherwise, you may cancel the order and receive a full refund.
Parcels sent from abroad are subject to 5% UAE import VAT, and to 5% customs duty when the parcel is worth more than AED 1,000. These charges are collected by the courier on delivery. Full details are in our Shipping Policy.
8. Risk and ownership
The Products are at our risk until they are delivered to you or to a person you have nominated. Ownership passes to you once we have received full payment.
9. Returns
You may return any Product within 30 days of delivery, without giving a reason. Tell us first by email at contact@maisonorvian.com; we will send you the return address and instructions. Return postage is paid by you, unless the Product is faulty, not as described or damaged on delivery.
We will refund you within 14 days of receiving the Product back, using your original payment method. We may reduce the refund to reflect any loss in value caused by handling the Product beyond what is necessary to check it. Full details are in our Refund Policy.
10. Your statutory rights and our liability
We supply Products that conform to their description and are free from defects. Your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations apply in full. If a Product is faulty, not as described or damaged on arrival, we will repair, replace or refund it, and we pay the return costs. Please email us with photos.
We do not exclude or limit our liability where it cannot be excluded or limited by law.
11. Personal data
We use your personal data as described in our Privacy Policy.
12. Intellectual property
All content on maisonorvian.com (text, photos, graphics, logos) belongs to Maison Orvian or its licensors and may not be reproduced without our written permission.
13. Events outside our control
We are not responsible for delays or failure to perform caused by events outside our reasonable control. If such an event occurs, we will contact you as soon as possible; if there is a risk of substantial delay, you may cancel your order and receive a full refund for Products not yet delivered.
14. Complaints and disputes
If you have a complaint, please email contact@maisonorvian.com. We aim to resolve all complaints within 14 days. You may also contact the consumer protection authorities in the UAE.
15. Governing law and language
These terms are governed by the federal laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Ras Al Khaimah. Disputes are subject to the jurisdiction of the competent UAE courts, without prejudice to any mandatory consumer protection rule. The contract is concluded in English.