Shipping policy

Delivery times

All orders are prepared and dispatched within 24 to 48 working hours (excluding weekends and public holidays).

Maison Orvian delivers to all seven emirates of the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

Our parcels ship from a warehouse located outside the UAE.

Estimated total delivery time: 8 to 15 working days.

For every order, you will receive a confirmation email, followed by a dispatch email with your tracking number. The local courier will contact you by phone to arrange delivery, so please give a mobile number you answer.

Free delivery

Delivery is free on every order, whatever the amount. Every parcel is tracked to your door.

Prices and currency

Prices are shown and charged in euros (EUR). Your bank may apply its own exchange rate and card fees.

Import VAT and customs duties

Parcels sent to the UAE from abroad are subject to 5% import VAT, and to 5% customs duty when the parcel is worth more than AED 1,000. These charges are not included in our prices: they are collected by the courier on delivery.

Lost or damaged parcels

Your parcel travels at our risk until it is delivered to you. If it is lost, stolen or damaged in transit, we will refund or reship your order at no cost to you.

Incomplete address or unclaimed parcel

Please check your address and phone number before confirming your order. A parcel returned because of an incorrect address, an unreachable phone number or a refused delivery may be reshipped at your expense, or refunded minus the delivery costs incurred.