Privacy policy

1. Who we are

The data controller is Nocta Management FZ-LLC, trading as Maison Orvian, CWEP8134, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Contact: contact@maisonorvian.com.

This policy explains how we use your personal data when you visit maisonorvian.com or buy from us, in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. The data we collect

When you place an order: your name, delivery address, email address, phone number and order details.

When you browse: your IP address, browser and device information, and how you use the site (pages viewed, products added to basket).

Marketing: with your consent, your email address or phone number to send you news about our shop, new products and offers.

We never receive or store your full card details: they are processed directly by our payment provider.

3. Why we use your data

To perform our contract with you: to process, deliver and support your order, including returns.
With your consent: to send you marketing messages and to use analytics and advertising cookies. You can withdraw your consent at any time.
For our legitimate interests: to improve our website, keep it secure and prevent fraud.
To meet our legal obligations: to keep accounting and tax records.

4. Who we share your data with

We share your data only as far as necessary with: Shopify (our e-commerce platform and host), our payment providers, our logistics partners and couriers, and our email marketing provider (Klaviyo). We may also disclose your data if required by law. We never sell or rent your data.

5. Shopify and payments

Our shop is hosted by Shopify. Your data is stored on Shopify's secure servers. Card payments are encrypted and processed in line with the Payment Card Industry Data Security Standard (PCI-DSS).

6. Transfers outside the UAE

Some of our providers, including Shopify, store or process data outside the UAE. Where this happens, we make sure appropriate safeguards are in place, as permitted by UAE data protection law.

7. How long we keep your data

Order data: seven years, to meet our accounting and tax obligations. Marketing data: three years from your last contact with us, or until you unsubscribe. Browsing data: thirteen months at most.

8. Security

We take reasonable precautions and follow industry best practice to protect your data against loss, misuse, unauthorised access, disclosure, alteration or destruction. No method of transmission over the internet is 100% secure, but we apply recognised industry standards.

9. Cookies

We use strictly necessary cookies to run the shop (for example _session_id, _secure_session_id, cart, storefront_digest) and, only with your consent, analytics and advertising cookies (for example _shopify_visit, _shopify_uniq, Google and Meta tags). You can change your choice at any time from the cookie banner or the privacy settings link on the site.

10. Your rights

You have the right to access your data, to have it corrected or erased, to restrict or object to its processing, to receive it in a portable format, and to withdraw your consent at any time. To exercise these rights, email contact@maisonorvian.com. We reply within one month.

If you are not satisfied with our answer, you may lodge a complaint with the UAE Data Office.

11. Age

Our site is intended for adults. By using it, you confirm that you are at least 18 years old.

12. Changes to this policy

We may update this policy at any time. Changes take effect as soon as they are published on this page. If our business is sold or merged, your data may be transferred to the new owners so that we can continue to serve you.