Compatibility
Are your watch winders suitable for every watch?
No. A watch winder only works on an automatic watch. A hand-wound movement has no oscillating weight, so no rotation will wind it. A quartz watch runs on a battery. In both cases, a watch box is what you need.
How do I know which setting to choose?
Two settings matter: rotation direction and turns per day (TPD). They depend on the calibre, not the brand. We publish the settings for thirty-eight movements on our Settings by calibre page. If in doubt, set it to bidirectional, 800 turns per day.
Can a watch winder damage my watch?
No. All modern automatic movements have a slipping bridle that lets the mainspring slip once fully wound. Over-winding is mechanically impossible.
What watch sizes do your cushions fit?
The cushions fit standard cases from 36 mm to 45 mm, on leather straps or steel bracelets. For an unusually sized piece, email us before ordering.
Noise and operation
Can I keep it in a bedroom?
Yes, for models fitted with a silent motor; this is stated in the specifications on each product page. In normal use the mechanism stays discreet at one metre: you notice a rotation cycle starting, not a continuous noise.
We do not publish a decibel figure. It would depend on the surface, the room and the ambient noise, and would tell you nothing useful. If yours bothers you in a bedroom, email us: that is a valid reason for a return.
Does the winder turn continuously?
No. It alternates rotation sequences and rest periods spread over twenty-four hours. A setting of 800 turns per day does not mean eight hundred turns in a row.
How is it powered?
Depending on the model: mains, USB-C or batteries. Details are in the specifications on each product page.
Delivery
How long does delivery take?
Orders are prepared within 24 to 48 working hours. Allow 8 to 15 working days in total for delivery to France, the United Arab Emirates or the United Kingdom. Order cut-off: 2pm Paris time.
How much does delivery cost?
Nothing. Delivery is free on every order, whatever the amount, and every parcel is tracked.
What if my parcel is lost or damaged in transit?
Your parcel travels at our risk. If it is lost, stolen or damaged in transit, we will refund or reship your order at no cost to you, with no extra cover to buy.
Will I pay customs charges on delivery?
No. Any import duties and charges are paid by us. The price shown is the final price.
How do I track my parcel?
A tracking number is emailed to you as soon as your order ships. If you have no news within 72 hours, email us.
Ordering and payment
Which payment methods do you accept?
Debit and credit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. Payments are processed by Shopify Payments, which is PCI-DSS compliant.
Can I change my order?
Yes, as long as it has not shipped. Email us quickly with your order number.
Returns and guarantee
Can I return an item?
Yes. You have 30 days from delivery to change your mind, without giving a reason. This includes any statutory cancellation period that applies where you live (14 days in the EU and the United Kingdom). The item must be complete, with its packaging and accessories.
Where do I send my return?
Email us first at contact@maisonorvian.com with your order number. We will send you the return address and instructions within 48 working hours. Please do not send your parcel before receiving these instructions: without them we cannot identify your return when it arrives.
Who pays for return postage?
For a cancellation or a commercial return, return postage is paid by the customer. If the item is faulty, not as described or damaged on delivery, we cover the full return cost.
How quickly will I be refunded?
Within 14 days of receiving your return, to your original payment method.
What guarantee do I have?
Every product is covered by a two-year legal conformity guarantee, in addition to the statutory consumer rights of the country where you live. A damaged parcel or faulty item will be replaced or refunded: just send us photos.
Any other questions
Email us at contact@maisonorvian.com, Monday to Friday, 9am to 6pm Paris time. We reply within one working day.
If your question is about a specific model, tell us the brand and reference of your watch: we will also tell you if you do not need a watch winder at all.
Seller
Maison Orvian is a trading name of Nocta Management FZ-LLC, CWEP8134, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.