Shipping policy

Delivery times

All orders are prepared and dispatched within 24 to 48 working hours (excluding weekends and public holidays).

Maison Orvian delivers to France, the United Arab Emirates and the United Kingdom.

Estimated total delivery time: 8 to 15 working days.

Order cut-off: Monday to Friday, 2pm Paris time.

For every order, you will receive a confirmation email, followed by a dispatch email with your tracking number. The carrier may vary depending on the weight, quantity and value of your order.

Free delivery

Delivery is free on every order, whatever the amount. Every parcel is tracked, and your tracking number lets you follow it to your door.

Customs duties and import charges

Any customs duties and import charges are paid by Maison Orvian. The price you see at checkout is the final price: you will have nothing extra to pay on delivery.

Lost or damaged parcels

Your parcel travels at our risk until it is delivered to you. If it is lost, stolen or damaged in transit, we will refund or reship your order at no cost to you.

Incomplete address or unclaimed parcel

Please check your address before confirming your order. A parcel returned because of an incorrect address, or left unclaimed at a collection point, may be reshipped at your expense, or refunded minus the delivery costs incurred.